Dissatisfaction with energy firms growing

7 November 2008

41% of customers are now unhappy with the big six energy suppliers, according to a recent survey.

Carried out by price comparison site uSwitch, the survey reports that this 41% figure is a big increase on last year’s figure of 33%.

Ann Robinson, consumer policy director at uSwitch, said “Price rises were never going to be a vote winner, but this year’s increases have hit people exceptionally hard, and inevitably it has damaged their perception of the industry.”

“Now that wholesale gas prices are falling,” said a spokesperson for debt management company Gregory Pennington, “many people – including Gordon Brown – are expecting to see customers’ bills falling, but it seems energy companies are reluctant to commit to this.

“This will come as a blow to the many households struggling to stay on top of their expenses. It’s been a very expensive year, with the rising cost of living pushing many people into debt – or further into debt.

“It’s good to see the price of petrol coming down, along with the costs of some mortgages, but these cuts aren’t always going to be enough, especially for people with significant debts. Anyone who finds they can’t manage their debt repayments should seek professional debt advice without delay: depending on their circumstances, a debt management plan or other debt solution may be able to help them reduce their monthly debt payments and regain control of their finances.”

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Gregory Pennington offer debt management plans and a range of other debt solutions. If you are worried about debt, contact one of our expert debt advisers now.

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